Privacy Policy

At Origin Collectives, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it and how we protect it.

1. Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order and transaction information

• Information you provide when contacting customer service

• Website usage and technical information, such as your IP address, browser type and device information

We only collect information that is reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Process payments through our payment service providers

• Send order confirmations and delivery updates

• Respond to customer service enquiries

• Manage returns, refunds and cancellations

• Improve our website, products and customer experience

• Detect and prevent fraud, abuse or unauthorised activity

• Send marketing communications where you have provided the appropriate consent

3. Payment Information

Payments may be processed securely through third-party payment providers.

Origin Collectives does not intentionally store your complete payment card details on our website. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use our website and improve the shopping experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including payment processors, delivery and courier providers, website service providers, analytics providers and other businesses that provide services on our behalf.

We do not sell your personal information to third parties.

Information may also be disclosed where required by law, to protect our legal rights or to prevent fraud or unlawful activity.

6. Marketing Communications

If you choose to subscribe to marketing communications, we may send you information about products, promotions, special offers and updates from Origin Collectives.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

7. Protecting Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil legal and accounting requirements, resolve disputes and enforce our agreements.

9. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of or deletion of certain information.

You may contact us if you would like to make a privacy-related request.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Origin Collectives is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and address the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The updated policy will be published on this page with the applicable Last Updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Origin Collectives
Email: customerservice@origincollective.online
Phone: 067 234 7914
Website: origincollective.online