At Origin Collectives, we want you to be satisfied with your purchase. This Refund & Returns Policy explains when products may be returned and how refunds are handled.

1. Return Period

Customers have 30 days from the date of receiving their order to request a return.

To request a return, please contact us within the 30-day period with your order number and details of the product you wish to return.

2. Return Requirements

Products must be returned in an appropriate condition for the return to be considered.

Where applicable, products should be unused, unopened and in their original packaging. Due to hygiene and safety considerations, certain beauty, skincare or personal-care products may not be eligible for return once opened or used, unless the product is defective or otherwise covered by applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue and determine the appropriate resolution.

Where a return is approved, we will provide instructions for returning the product.

4. Return Shipping

Customers may be responsible for return shipping costs for returns that are not due to a damaged, defective or incorrect product, subject to applicable law.

Where the return is due to an error on our part or a defective product, we will assess the appropriate shipping arrangement.

5. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will normally be issued to the original payment method where possible.

Approved refunds can take up to 7 days to reflect in your account, depending on your bank or payment provider.

6. Non-Refundable Situations

A refund may not be available where a product has been used, damaged after delivery, or returned outside the applicable return period, except where otherwise required by applicable law.

Promotional or discounted products may also be subject to specific return conditions disclosed at the time of purchase.

7. Order Cancellations

For information about cancelling an order before it is processed or dispatched, please refer to our Cancellation Policy.

8. Contact Us

To request a return or ask about a refund, please contact:

Origin Collectives
Email: customerservice@origincollective.online
Phone: 067 234 7914
Website: origincollective.online