Privacy Policy

At Origin Collective, we respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, placing an order or contacting us.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, when it may be shared and the choices available to you.

By using the Origin Collective website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Delivery address

• Account information

• Information you provide when contacting us

Order Information

When you place an order, we may collect information relating to your purchase, including:

• Products ordered

• Order number

• Order value

• Delivery details

• Payment status

• Order and transaction information

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website interactions

• Approximate usage information

This information may be used to help us operate, secure and improve our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Process or facilitate payments

• Arrange delivery of your purchases

• Send order confirmations

• Provide shipping and delivery updates

• Respond to customer enquiries

• Provide customer support

• Process returns, refunds and cancellations

• Maintain and manage customer accounts

• Improve our website, products and shopping experience

• Detect and prevent fraud, abuse or unauthorised activity

• Maintain website security

• Meet applicable legal, accounting and regulatory requirements

• Send promotional or marketing communications where you have provided the required consent

We only use personal information for legitimate business purposes and in accordance with applicable privacy requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy and security practices.

Origin Collective does not intentionally store complete payment card details on our website.

We may receive limited payment-related information, such as payment status or transaction references, where necessary to process and manage your order.

4. Delivery Information

To deliver your order, we may need to provide relevant customer information to delivery or courier service providers.

This may include your:

• Name

• Telephone number

• Delivery address

• Order information

We only provide information reasonably necessary to facilitate delivery and related customer-service requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us:

• Keep the website functioning correctly

• Remember certain preferences

• Understand how visitors use our website

• Improve website performance

• Improve the shopping experience

• Support website security and functionality

You may be able to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features or functionality.

6. Sharing Personal Information

We may share necessary personal information with service providers that assist us in operating our business.

These may include:

• Payment service providers

• Courier and delivery providers

• Website and hosting providers

• Website maintenance providers

• Analytics and technology providers

• Customer-support service providers

• Professional advisers where necessary

We may also disclose personal information where required or permitted by applicable law, where necessary to protect our rights, or where reasonably necessary to investigate fraud, abuse or unlawful activity.

We do not sell your personal information to third parties.

7. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about:

• New products

• Promotions

• Special offers

• Store updates

• Other relevant Origin Collective information

You can unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending essential service-related communications, such as order confirmations, delivery updates or information relating to an existing order.

8. Protection of Personal Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted to or stored by us.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for longer where necessary to:

• Fulfil an order

• Provide customer support

• Maintain financial and accounting records

• Meet legal or regulatory requirements

• Resolve disputes

• Prevent fraud or abuse

• Enforce our agreements

When information is no longer reasonably required, it may be securely deleted or otherwise disposed of in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally permitted

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

• Ask questions about how your information is processed

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

These third parties operate independently from Origin Collective and may have their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

Origin Collective is not responsible for the privacy practices of independent third-party websites.

12. Children’s Privacy

Our website is intended for general online shopping and is not directed at children.

We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When changes are made, the updated policy will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, how we handle personal information or would like to make a privacy-related request, please contact us:

Origin Collective

Email: customerservice@origincollective.online
Phone: 0672347914
Website: https://origincollective.online/

If your enquiry relates to an existing order, please include your order number where possible so that we can assist you efficiently.

15. Applicable Privacy Requirements

Origin Collective aims to handle personal information responsibly and in accordance with applicable privacy and data-protection requirements.

Where applicable, this includes requirements relating to the protection and lawful processing of personal information in South Africa.