Terms Of Use

Welcome to Origin Collective. These Terms of Use govern your access to and use of the Origin Collective website, products and online shopping services.

By accessing or using our website, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website or place an order.

1. About Origin Collective

Origin Collective is an online retail store offering beauty, skincare, personal-care products and other selected products through our website.

We aim to provide customers with accurate product information, clear pricing, secure payment options and reliable delivery information.

2. Using Our Website

You may use our website for lawful purposes and in accordance with these Terms of Use.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to our website, systems or customer information.
• Interfere with the operation or security of the website.
• Submit false, misleading or inaccurate information when placing an order.
• Use our website in a way that could damage, disrupt or restrict access for other customers.

We may restrict or suspend access to the website where necessary to protect our business, customers or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability and other information displayed on our website are accurate and up to date.

Product images are provided for illustrative purposes and actual product packaging, colour or appearance may vary slightly from images displayed online.

If we identify an error in product information, pricing or availability, we may correct the information and, where appropriate, contact the affected customer before processing the order.

4. Prices and Payments

All product prices displayed on our website are shown in South African Rand (ZAR), unless otherwise stated.

Prices may change from time to time. Any applicable delivery charges or other costs will be communicated to you before you complete your purchase.

Orders are only considered successfully placed once payment has been successfully processed or another payment method offered at checkout has been successfully completed.

5. Placing an Order

When you place an order, you are responsible for providing accurate and complete information, including your name, contact details and delivery address.

After placing an order, you should receive an order confirmation using the contact information provided at checkout.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted in circumstances where a product is unavailable, an obvious pricing error has occurred or another issue prevents us from fulfilling the order.

If we cannot fulfil an order, we will communicate with the customer and arrange the appropriate resolution, which may include a refund where applicable.

6. Delivery

Origin Collective offers delivery within South Africa.

Standard delivery generally takes 2–4 working days after the applicable order processing period. Express shipping may also be available depending on the delivery option offered at checkout.

Delivery times are estimates and may be affected by factors such as the destination, courier delays, public holidays, weather conditions or circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

For further information, please refer to our Shipping Policy.

7. Returns and Refunds

Our Return & Refund Policy explains when products may be returned and how refunds are handled.

Eligible returns may generally be requested within 30 days, subject to the conditions stated in our Return & Refund Policy.

Where a refund is approved, refunds generally take up to 7 days to reflect, depending on the payment method and financial institution involved.

Customers should review the full Return & Refund Policy before making a purchase.

8. Order Cancellations

Orders may be cancelled subject to the conditions and processing stage of the order.

Once an order has entered processing, preparation, packing or dispatch, cancellation may no longer be possible.

Please review our Cancellation Policy for the applicable cancellation process.

9. Promotions and Discounts

From time to time, Origin Collective may offer promotional prices, discounts or other special offers.

Promotional terms may vary and will be communicated with the applicable offer.

Promotions are subject to availability and may end or change without prior notice unless a specific promotional period has been stated.

10. Intellectual Property

Unless otherwise stated, content created for Origin Collective, including website text, graphics, logos, layouts and other original materials, is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute or commercially use our original website content without appropriate permission.

Product names, trademarks, logos and other intellectual property belonging to third-party brands remain the property of their respective owners.

11. Third-Party Products and Brands

Origin Collective may offer products associated with third-party brands.

The appearance of a brand or product on our website does not by itself mean that Origin Collective is the manufacturer, owner or authorised representative of that brand.

We aim to provide accurate information about the products we offer and encourage customers to review the product information provided before purchasing.

12. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted or free from technical issues.

We may temporarily suspend or modify parts of the website for maintenance, updates, security or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Origin Collective will not be responsible for losses resulting from circumstances outside our reasonable control, including third-party courier delays, technical failures, internet interruptions or events beyond our control.

Nothing in these Terms of Use is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

14. Privacy

Information provided when using our website or placing an order is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it and how it may be used.

15. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to our business, website, services or applicable requirements.

The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about these Terms of Use, an order or our services, you can contact Origin Collective using the details below:

Origin Collective
Phone: 0672347914
Email: customerservice@origincollective.online

We aim to provide clear information and assist customers with questions relating to our products, orders, delivery, returns and other website services.

17. Acceptance of These Terms

By using the Origin Collective website or placing an order, you acknowledge that you have had an opportunity to review these Terms of Use and agree to comply with them.