Shipping Policy

At Origin Collective, we aim to make delivery straightforward and transparent. This Shipping Policy explains where we deliver, how orders are processed, available shipping options and estimated delivery times.

1. Delivery Areas

Origin Collective currently offers delivery within South Africa.

At this time, we do not advertise or offer worldwide delivery through our standard shipping service.

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

2. Free Standard Shipping

We offer free standard shipping within South Africa on eligible orders.

The available shipping options and any applicable charges will be displayed during checkout before you complete your purchase.

3. Express Shipping

Where available, customers may select express shipping at checkout.

Express shipping may have an additional charge, which will be displayed before the order is completed.

Express shipping availability and delivery times may vary depending on the delivery address and other operational factors.

4. Order Processing

Orders are generally processed on the next working day after the applicable order-processing cutoff.

Orders placed after 1:00 PM may be processed on the following working day.

Processing times may vary during weekends, public holidays, promotional periods or periods of unusually high order volumes.

5. Standard Delivery Time

Standard delivery generally takes approximately 2–4 working days after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Delivery location
• Courier operations
• Public holidays
• Weather conditions
• Unexpected delays
• High order volumes
• Other circumstances outside our reasonable control

6. Express Delivery Time

Where express shipping is available, the estimated delivery time will be communicated during checkout or through the applicable shipping option.

Express shipping is intended to provide a faster delivery option but does not guarantee delivery at a specific time unless expressly stated at checkout.

7. Delivery Information

Customers must provide accurate delivery information when placing an order.

This includes:

• Full name
• Correct delivery address
• Contact telephone number
• Email address where required

Origin Collective is not responsible for delays or additional costs resulting from incorrect, incomplete or outdated delivery information supplied by the customer.

If you realise that your delivery information is incorrect, please contact us as soon as possible.

8. Order Tracking

Where tracking information is available for an order, it may be provided to the customer using the contact information supplied during checkout.

Customers should use the tracking information provided to monitor their shipment where applicable.

If you have not received your order within the expected delivery period, please contact us so that we can assist with the enquiry.

9. Delayed Deliveries

Although we aim to meet the estimated delivery times stated above, delays can occasionally occur.

Delays may result from courier operations, incorrect delivery information, public holidays, severe weather, high demand or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact our customer support team with your order number.

10. Failed or Missed Deliveries

If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery information provided is incorrect or incomplete, additional delivery arrangements may be required.

Any additional costs resulting from incorrect customer information or repeated delivery attempts may be the customer’s responsibility where applicable.

11. Damaged Packages

If your package appears to have been damaged during delivery, please contact us as soon as reasonably possible.

Where appropriate, provide photographs of the packaging and product along with your order number so that we can investigate the matter and advise you of the available resolution.

12. Incorrect or Missing Items

If your order contains an incorrect, missing or different item from what you ordered, please contact us as soon as possible.

Please provide your order number and details of the issue.

We will review the order and, where appropriate, arrange a suitable resolution.

13. International Shipping

Origin Collective currently focuses on deliveries within South Africa.

We do not currently advertise standard international shipping through our website. Any future international shipping service will be subject to separate shipping terms, costs, delivery times and applicable customs or import requirements.

14. Shipping Costs

Standard shipping is offered free of charge within South Africa on eligible orders.

Where express shipping or another paid delivery option is available, the applicable cost will be displayed at checkout before you complete your purchase.

Shipping information displayed at checkout takes precedence for the specific order where the available delivery option, cost or estimated delivery time differs according to the customer’s location.

15. Contact Us

If you have questions about shipping or the delivery of your order, please contact Origin Collective:

Origin Collective
Email: customerservice@origincollective.online
Phone: 0672347914
Website: origincollective.online

When contacting us about an existing order, please provide your order number so that we can assist you more efficiently.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, shipping options or business operations.

Any changes will be published on this page with an updated Last Updated date.

Customers should review the shipping information available at checkout before completing an order.