At Origin Collective, we understand that circumstances can change. This Cancellation Policy explains when an order can be cancelled and what happens when a cancellation is requested.

1. Requesting an Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

You can contact our customer support team using:

Email: customerservice@origincollective.online
Phone: 0672347914

When requesting a cancellation, please provide your order number, name and contact details so that we can locate your order.

2. Cancellation Before Processing

If we receive your cancellation request before your order has entered processing, packing or dispatch, we will make reasonable efforts to cancel the order.

If the cancellation is successfully processed before fulfilment, any applicable refund will be processed using the original payment method where reasonably possible.

3. Orders Already Being Processed

Once an order has entered processing, packing, preparation or dispatch, cancellation may no longer be possible.

If your order cannot be cancelled because it has already progressed through our fulfilment process, you may need to follow the applicable Refund & Return Policy after receiving the order.

4. Orders Already Dispatched

Orders that have already been dispatched generally cannot be cancelled through the cancellation process.

If you no longer require an order after dispatch, please contact us for guidance on the available return options.

Any return will be handled in accordance with our Refund & Return Policy.

5. Refunds for Cancelled Orders

Where a cancellation is successfully approved and a refund is due, the refund will generally be processed using the original payment method.

Approved refunds generally take up to 7 days to reflect, although the actual time may depend on the payment provider or financial institution.

6. Cancellation Due to Product Availability

If we are unable to fulfil an order because a product becomes unavailable, we will contact the customer where reasonably possible.

Where the order cannot be fulfilled and payment has already been made, an applicable refund will be processed.

7. Incorrect Order Information

Customers are responsible for checking their order details before completing checkout.

This includes:

• Product selection
• Quantity
• Delivery address
• Contact information
• Payment details
• Other order information

If you notice an error after placing an order, contact us immediately. We will make reasonable efforts to correct the information before the order enters processing or dispatch.

We cannot guarantee that changes can be made after an order has entered fulfilment.

8. Promotional and Sale Orders

Orders placed using promotional pricing or discounts are subject to the same cancellation process unless specific terms were provided with the relevant promotion.

A promotional discount does not automatically prevent a customer from exercising any applicable legal rights.

9. Customer Rights

Nothing in this Cancellation Policy is intended to remove or restrict any rights that customers may have under applicable South African consumer-protection laws.

Where a mandatory legal right applies, that right will take precedence over any conflicting provision of this policy.

10. Contact Us

For cancellation requests or questions about an existing order, contact:

Origin Collective
Email: customerservice@origincollective.online
Phone: 0672347914
Website: origincollective.online

Please include your order number when contacting us about an existing order.

11. Changes to This Policy

We may update this Cancellation Policy when necessary to reflect changes to our business, ordering process or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.