Cancellation Policy - Origin Collective

At Origin Collectives, we understand that circumstances can change. This Cancellation Policy explains when an order may be cancelled and how cancellations are handled.

1. Cancelling an Order

Customers may request to cancel an order by contacting Origin Collectives as soon as possible after placing the order.

Cancellation requests should include the customer’s name, order number and the reason for the cancellation where applicable.

Once an order has been processed, packed or handed over for delivery, cancellation may no longer be possible.

2. Cancellation Before Processing

If your cancellation request is received before your order has been processed, we will make reasonable efforts to cancel the order.

If the cancellation is accepted and payment has already been made, the applicable refund will be processed to the original payment method where possible.

3. Orders Already Processed or Shipped

Orders that have already been processed, packed or dispatched may not be eligible for cancellation.

If an order has already been shipped, you may need to follow the applicable Refund Policy or return procedure instead.

Customers may be responsible for applicable return or delivery costs where permitted by law and our policies.

4. Cancellation by Origin Collectives

Origin Collectives reserves the right to cancel an order where necessary, including where:

A product is unavailable or cannot be supplied.
There is an obvious pricing or product information error.
Payment has not been successfully received.
We reasonably suspect fraudulent or unauthorised activity.
Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method where possible.

5. Refunds Following Cancellation

Where a cancellation is approved and a refund is due, the refund will be processed in accordance with our Refund Policy.

The time taken for the funds to appear in your account may depend on your bank or payment provider.

6. How to Request a Cancellation

To request an order cancellation, contact us using the details below:

Origin Collectives
Email: customerservice@origincollective.online
Phone: 067 234 7914
Website: origincollective.online

Please contact us as soon as possible after placing your order so that we have the best opportunity to process your cancellation request.

7. Policy Changes

Origin Collectives may update this Cancellation Policy from time to time. The latest version will be published on this page with the applicable update date.