Shipping Policy

At Origin Collectives, we aim to make delivery simple, reliable and convenient. We offer free standard shipping as well as an express shipping option for customers who need their orders sooner.

1. Delivery Areas

Origin Collectives currently delivers orders within South Africa.

2. Order Processing

Orders are processed on the next working day after the order is placed.

Orders are processed according to our daily order schedule, with orders being processed from 1:00 PM.

Once your order has been processed and dispatched, you will receive the relevant order or tracking information where available.

3. Standard Shipping

Free standard shipping is available on qualifying orders.

Standard delivery usually takes approximately 2–4 working days after your order has been dispatched.

Delivery times may vary depending on your location, courier schedules, public holidays, weekends, weather conditions and other circumstances outside our reasonable control.

4. Express Shipping

We also offer an express shipping option for customers who prefer faster delivery.

The express shipping fee, where applicable, will be displayed at checkout before you complete your purchase.

Express delivery times may vary depending on your delivery location and courier availability. The estimated delivery timeframe shown at checkout should be used as the applicable estimate.

5. Shipping Charges

Standard shipping is free.

If you select express shipping, an applicable express delivery fee will be displayed during checkout before payment is completed.

6. Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers can use the tracking details to monitor the progress of their delivery.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Origin Collectives is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

8. Delayed Deliveries

We work with delivery providers to ensure orders are delivered within the estimated timeframe. However, occasional delays may occur due to circumstances outside our reasonable control, including courier delays, public holidays, adverse weather, high delivery volumes or incorrect delivery information.

If your order has not arrived within the expected timeframe, please contact us so that we can assist.

9. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address or otherwise prevents delivery, the courier may arrange another delivery attempt.

Any additional delivery charges resulting from incorrect information or failed delivery attempts may be the customer’s responsibility where applicable.

10. Damaged or Incorrect Orders

If your order arrives damaged, incomplete or contains an incorrect product, please contact us as soon as possible.

Please provide your order number and details of the issue so that we can investigate and provide an appropriate solution in accordance with our applicable Refund and Return policies.

11. Delivery Estimates

The delivery timeframes provided by Origin Collectives are estimates and are not guaranteed delivery dates.

Orders may take longer to arrive due to circumstances outside our reasonable control.

12. Contact Us

For questions about shipping, delivery or your order, please contact us:

Origin Collectives
Email: customerservice@origincollective.online
Phone: 067 234 7914
Website: origincollective.online